Launched in 1983, the Bolton UK travel agency has experienced a remarkable growth from a one-man business to its present position as a market leader with over 30 staff. Our growth has been through market and product development, some acquisitions and a focus on differentiation by service in a highly price conscious market. The Bolton UK travel agency have maintained our local focus by consolidating our successful expansion onto 4 sites serving local people in Bolton and beyond. St. Andrews Bolton UK travel agency now have thriving outlets in Horwich and Westhoughton to complement our flagship headquarters in Bolton town centre, where we also have a world lounge dedicated to tailor made and cruise clients and a Bureau de Change.
Some 25,000 customers book travel around the world for leisure or business with the St Andrews Bolton UK travel agency. Our impressive range of services developed over time include: package and tailor made holidays, both short and long haul, flights, rail, cruises, special interest holidays, group and incentive travel, leisure and business. We are renowned for innovative marketing and quality service and these two elements influence all aspects of the business, making the difference between delighting customers and merely satisfying them and highlighting the difference between our Bolton UK travel agency and our competitors. Whilst not using across the board discount campaigns, we successfully wow customers with outstanding service along with extensive product and destination knowledge. Because of our size, we are able to offer opportunities and special prices to our customers.
The Bolton UK travel agency is renowned in the industry for our continuing commitment to staff training and development. We have won several prestigious awards including the Association of British Travel Agents (ABTA) Gold Award for two years running, which requires companies to set an individual plan for all its staff, bringing together product knowledge and service skills. Our outstanding company training plan resulted in the top prize at the national Agent Achievement Awards, following on from our success as North West Travel Agent of the Year five times. Our creative training programme includes joint ventures with Bolton Institute of Higher Education on a Management Development Programme sponsored by Bolton and Bury Chamber, a trainee programme of Modern Apprenticeship working with Bolton College and Training for Travel, a regular product workshop initiative run with our industry partners in the travel trade from which all staff benefit, and opportunities for staff to attend specific skills courses and travel to world-wide destinations to taste the product!
At St Andrews Bolton UK travel agency we are proud of our reputation and our staff are amongst our greatest fans! We are also very proud of our independence, which gives us the strength and freedom to offer a personalised service tailored to match our customers' needs. Our staff appreciate this too - it means their jobs are more challenging, varied and rewarding because of our reputation and independence. We were awarded Investors in People status in 1999 and that year won the Investment in People Award at the Bolton & Bury Business Awards. During this process of co-coordinating our Investors in People portfolio, we have been able to introduce and develop procedures and opportunities which have helped the Bolton UK travel agency demonstrate and fulfill our commitment to investing in our people which we believe has been a cornerstone of our success from day one. |
